FAQ - Frequently Asked Questions

QUESTION #1: WHERE IS MY ORDER?

Thanks for taking a chance on my stories! Print or paperback books are usually shipped within 24 hours and you should receive them within 3 to 5 business days. E-Books are delivered via email from my distributor, BookFunnel. The email will be sent as soon as the purchase is completed (I would check your spam folder as it may have gone in there). You can find the books that you've purchased by going to www.bookfunnel.com/help and use your email as your login name.

 

QUESTION #2: CAN I READ ON MY E-READER?

Bookfunnel does allow you to send the ebooks to your preferred e-reader or app via email. It is a fairly simple process. If you have any issues, you can reach out to BookFunnel at help@bookfunnel.com and they are ready and willing to assist you.

 

QUESTION #3: CAN I RETURN THE DIGITAL PRODUCTS?

Since they are digital products and as soon as they are emailed to you, I can't get them back, I do not offer returns on the ebooks. I hope you understand.

 

QUESTION #4:  CAN I RETURN MY PRINTED BOOKS?

We have a 30-day return policy on printed books, which means you have 30 days after receiving your item to request a return. Please see our Refund Policy below.

 

QUESTION #5: THE CODES HAVE EXPIRED

Once BookFunnel sends the codes, you have 14 days before the codes expire. You have the books forever, don't worry. You can either reach out to BookFunnel at help@bookfunnel.com to request new codes. Or you can go to www.bookfunnel.com/help and use your email as your login. There you will find all the books you have purchased under that email. 

 

QUESTION #6:  I NEED TO CONTACT PAMELA

If you need anything, reach out to my team at info@pamelakingcablebooks.com.